ASSA ABLOY WARRANTY


ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its ASSA ABLOY branded products in accordance with the New Zealand Consumer Law.


  1. Warranty - ASSA ABLOY also warrants that each of its ASSA ABLOY branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below (“Warranty”).
  2. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty: a. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY’s ASSA ABLOY branded products (excluding keys, cylinders and batteries) are warranted and will be free of defects in material and workmanship for a period of 5 years from the date of purchase. Batteries are not covered by the Warranty. b. Cylinders and Keys - All mechanical and electromechanical cylinders and keys sold under ASSA ABLOY brand are warranted and will be free of defects in material and workmanship for a period of 3 years (faults with both mechanical and electromechanical components) from the date of purchase. c. Finish - The Warranty does not apply to the finishes of ASSA ABLOY branded products nor to cosmetic or appearance damage. d. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happento stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
  3. Claiming on the Warranty
      1. If you purchased an ASSA ABLOY branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
        1. return the product securely packed to protect against damage to the product; and b. provide details of: (I) the claim on the Warranty; (II) proof of original purchase; and (Ill) your name, address, email address (if you have one) and telephone number; to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
      2. (A) If you purchased an ASSA ABLOY branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: (I) first contact the ASSA ABLOY Customer Seivice Department at the contact details below to: (a) provide ASSA ABLOY with details of the claim on the Warranty; (b) organise to provide ASSA ABLOY with proof of original purchase; and (c) obtain a Case Number, (II) securely pack the product to protect against damage to the product; (III) include a copy of the original proof of purchase in the packaging; (IV) clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
        (B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
        (C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
    1. ASSA ABLOY  will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own opinion and cost (or authorise the retailer or other reseller from whom you originally purchased the product to): (i) provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY's ASSA ABLOY branded product (ii) repair the product and return it to you; or (iii) refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
    2. If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
  4. Exclusions
    The Warranty does not apply to: a. ASSA ABLOY’s ASSA ABLOY branded productswhich have been improperly installed or fitted or for which the ASSA ABLOY’s installation and fittinginstructions have not been followed; b. ASSA ABLOY’s ASSA ABLOY branded products which have notbeen properly maintained in accordance with ASSA ABLOY’s care and maintenance recommendations(ASSA ABLOY’s care and maintenance recommendations can be found at www.assaabloy.co.nz); c. ASSAABLOY’s ASSA ABLOY branded products with which batteries other than those specified by ASSA ABLOYhave been used; d. ASSA ABLOY’s ASSA ABLOY branded products which have been used in a way ormanner not within the scope and limitations of the technical and other specifications for the productspublished from time to time by  ASSA ABLOY; e. ASSA ABLOY’s ASSA ABLOY branded products whichare made using components or specifications provided or requested by someone other than ASSAABLOY; f. fair wear and tear; g. ASSA ABLOY’s ASSA ABLOY branded products which have been modifiedor repaired without the written authorisation of ASSA ABLOY; h. ASSA ABLOY’s ASSA ABLOY brandedproducts with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY partsor cylinders, have been used; i. ASSA ABLOY’s ASSA ABLOY branded products which have been subjectto accident, abuse, misuse, neglect or damage; j. defects or deterioration caused to ASSA ABLOY’s ASSAABLOY branded products from being exposed to corrosives, including (without limitation) vapours,chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; k. ASSAABLOY’s ASSA ABLOY branded products which are not new when purchased by the original purchaser;l. anyone other than original purchasers of new ASSA ABLOY’s ASSA ABLOY branded products; m. ASSAABLOY’s ASSA ABLOY branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as “B” class or seconds; n. ASSA ABLOY’s ASSA ABLOY branded products which were not originally sold in New Zealand by ASSA ABLOY; o. ASSA ABLOY’s ASSA ABLOY branded products which havehad any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on theproducts defaced or removed; p. the removal, refitment or replacement of ASSA ABLOY’s ASSA ABLOY  branded products or associated charges; or q. Personal injury, property damage, consequential or economic loss, however caused.
  5. Consumer Guarantees Act 1993
    Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and forcompensation for any other reasonably foreseeable loss or damage. You are also entitled to have thegoods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amountto a major failure.

 

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